Jiglu: Jiglu support: Discussion: Re: Invites issue

Hi Nigel.

The main reason I can think of for this happening is that the invite was sent to a different e-mail address than the one you have registered to in the system. If that is the case, then the system will be unable to make a link between the invite and your existing account. Can I just confirm with you that the invite was sent to the address you have registered with?

If this was the case, a way to stop this happening again, is to add another e-mail address to your existing account. You can do this by logging on, then clicking on "My preferences" in the top right of the screen, then clicking on "E-mail addresses". You can add as many additional addresses as you like, Jiglu will with the exception of invites, only send mail to the main address. But Jiglu will then be able to recognise mail from those addresses as coming from you. You can then ask the space administrator to invite you again, and it should then apply to your existing account, meaning you wont be asked to register again.

Hope this helps, let us know if you have any questions or further issues with this.

Best regards,

Graham.