Tuesday, 28 August 2007

I created a space and wanted to change some of the settings (for example, changing from Private to Public).

I have a link on my homepage view of my space, in the checklist of things I can do, that says something like "Control who can join and post in your space" or something like that. But when I click it, I get this message:

 "Sorry, but you are not authorised to view that resource. If you feel this is incorrect, please contact the owner of the space or the system administrator."

I thought I *was* the owner of the space...? When I click Settings it looks like I don't have all the permissions described in the list in Help. But I don't know why-- if I'm not the space owner, then who is?

Thanks for your help!

~~Rebecca
 

Dear Jiglu Support,

Is it the flood that is delaying your response to Support queries and slowing down the server response?

Or is it Fire, plague, pestilence and Nigel being on holiday yet again?

regards,

Ian

Site Web http://www.notrevieenfrance.net

Ian Gillis wrote:
Is it the flood that is delaying your response to Support queries and
slowing down the server response?

We are aware of a current problem with the speed of retrieval of space home pages, which is being investigated right this minute.

We were unfortunately a bit short staffed over the holiday weekend.

Rebecca Proch wrote:
I thought I was the owner of the space…? When I click Settings it
looks like I don't have all the permissions described in the list in
Help. But I don't know why-- if I'm not the space owner, then who is?

You are the space owner but there's something different about your space that is currently preventing that settings page from being shown. We're investigating why and hope to have it sorted shortly.

Ian Gillis wrote:
Might it be a good idea to reword the registration proforma so it
appears less intrusive?

Thanks for the feedback.

We have a major new release of the Jiglu software that will be going live on September 15th, and the registration page is one area that we're making improvements to. It's one of the most important pages in the site so it's obviously vital that it's as clear and understandable as possible and that people understand just why we're collecting the information we do.

Stephen Hebditch <...> said:
We are aware of a current problem with the speed of retrieval of space
home pages, which is being investigated right this minute.

Home pages should now be appearing faster once again. We hope to continue making improvements in this area.